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alet B
1 reviews | Active since Nov 2011
29 Apr 2026, 06:29
VODACOM FIBRE DOWN, NO FEEDBACK OR RESOLUTION
I am extremely dissatisfied with Vodacom Fibre. We have been without internet for 5 days, have no option of contacting Open Serve directly and receiving no updates from Vodacom Fibre, my service provider. On day 3 of no internet I was only informed that my call will.only be assigned to Open Serve 48 hours after my query has been logged. Yesterday, day 5, I was informed they are unable to reach Open Serve....
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Vodacom's replyOfficial
29 Apr 2026, 08:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Apr 2026, 08:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team