Vodacom Fibre down more than it up.

I have vodacom fibre, on friday it went down, i noticed some guys working on the cables, after speaking to them, they were from vodacom and were setting up 3 houses on my road with fibre. It seems they cut my fibre cable by mistake. They said it would be fixed in a few hours. Its been 5 days and phoning the help desk doesnt help. The back office staff are useless. I am still paying for a service i am not receiving.