Vodacom Fibre down from evening 24 January 2023.

Vodacom Fibre. Our Fibre went down evening of 24 January 2023 Hartbee****rt . No notification from Vodacom. After follow up 25 th, they indicated Area Network are down. They indicate they will send a SMS with updates. No updates received. I had to make several calls to get updates. On 26 th I learned the problem has been resolved - surprise to me. We just part of about 16 people where they did not resolve. Then only a service call was logged on their side. SR***. So in any conversation with Vodacom they count this as DAY 1 :( but this is DAY 2 without Fibre. Had to wait 48 Hours for the call to be assigned. :( Following up again, on Saturday I learned someone has been assigned with no update from their side as I have been promised on so many occasions. In asking what is the timing now (SLA) for someone to come out, I was told no time period are assigned. No update again Sunday, when following up Monday 30 th, I was told the Nokia Technician will be there 31 st at 12. I have asked the question again, are they sure the person will be there. And was told yes. I then asked again if they will phone me before coming out as I have heard this several times in the week that they will phone before hand. I was told yes they will, I then confirmed the telephone number to be used that are the same one they have on the system. Surprise-Surprise when I followed up once again 31 st at 9.09am - I am told there are NO Note for a Technician to come out today . Vodacom I might be 1 customer - but I still have a right to be served. I expect a technician to be send out today as I was informed yesterday.