Vodacom Fibre down for over a week and no assistance

Vodacom Fibre - The most pathetic company providing fibre. No internet for 6 days and Service Requests(SR***) opened 5 days ago. Not a single call back after 8 calls made from my side. Not a single manager will take my call nor call back. This is the 2nd time in a month. The first took 8 days to sort out and now i stand on 6 days but come the 1st of every month debit orders go off like clock work. Please can i get some assistance here. I see you'll dont care about your customers so please assist in getting my WIFI up and then i will gladly put through a cancellation and not deal with VOdacom ever again in my life as you'll are by far the biggest ***** of a company with 0 customer service.