Vodacom Fibre down for more than weeks

My Vodacom Fibre line has been down for more than 2 weeks now. I have made 9 calls to the call centre and logged about 7 service requests. Spoke to Theo and Shafiq today. The have 2 standard responses: We will escalate, followed by the technician can't get hold of you. No email or sms response. No feedback of any kind. They are truly unwilling to assist. My advice: Wait for Starlink.