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MA
Mark A

1 reviews | Active since Sept 2026

01 Sept 2026, 13:59

Vodacom Fibre down for more than a week

My fibre network went down on 22 August 2026 and has todate not been resolved. First Vodacom logged it with the incorrect provider, then eventually corrected that. The technicians were onsite and confirmed that the line was not faculty but the router. Another call was logged and still not resolved. They never call you to provide updates. I am having to phone them on average twice a day for an update. Again only to be told that it is being escalated everytime.....still no service and no feedback from Vodacom

0
Replies (5)
Vodacom
Vodacom's reply01 Sept 2026, 14:13
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team 

MA
Mark A's update02 Sept 2026, 11:40
Reviewer Update
On 01 September 2026, I received a call from a senior that had the incorrect information and completely misinformed. Subsequently, he stated that it would be escalated and resolved as soon as possible. On 02 September 2026, I received an SMS containing a new reference number. I called the call centre and was informed that my call was closed and a new one registered. Again they had no idea why, but that it now was pending. The whole process had to restart. This is complete incompetence from Vodacom and their employees. Can someone be so kind as to take my complaint seriously and have my line fixed. I am completely reliant on my fibre line for work purposes, but Vodacom seems not to care about any of it
MA
Mark A's update03 Sept 2026, 11:25
Reviewer Update
My fibre line is still down and no one of Vodacom is attending to it. I have not received any call to date from any Vodacom technical team, etc
MA
Mark A's update04 Sept 2026, 09:56
Reviewer Update
I am disgusted and disappointed in the NO service received from Vodacom. To date no one has bothered to repair the fibre line that is down for two weeks.
MA
Mark A's update09 Sept 2026, 16:53
Reviewer Update
On 04 September 2026, the line was restored and online. It was only online for a couple of days because on 09 September 2026 it went off line again. Vodacom was able to rectify it remotely, but on 10 September 2026 it went offline yet again. The line is down and a ticket has been logged once again. Can anyone assist to have fault identified and repaired once and for all?