Vodacom fibre down for more than 60 days

I logged my service request on 7 February 2022 and is still without any internet. The SR has been escalated so many times and still I do not have any internet. The debit order for the 2nd month will be going off of my account soon and still no internet or any ETA from Vodacom or Nokia. I have been told that I can APPLY for downtime credits once the SR has been closed which means that I would already paid R2.4k for a service I did not receive as well as R4k worth of mobile data due to the pathetic service I am receiving from Vodacom and Nokia.

I wish I could cancel, but it is still too early into my contract with Vodacom. Please think twice before applying for Vodacom Fibre. The internet is great when it works, but you will for sure struggle if you loose connection as you will struggle to get any technical support from them.

I see new installations being done by the Nokia team, but I am being told that they do not have material to fix my problem... How is that possible?