Vodacom Fibre Down for Days – No ETA, Terrible Service

I am extremely frustrated with Vodacom Fibre. My home fibre has been down since 13 May 2026 and today is 17 May 2026 — still no resolution.

There has been absolutely no clear communication or estimated time of repair. Every time I follow up, I get the same generic response: “technicians are working on it.” That is not acceptable after several days without service.

This is not the first time either. When the fibre line goes down, it stays down for days, and the issue is handled very poorly by Vodacom. The lack of urgency, feedback, and proper customer support is shocking.

We rely on stable internet for daily use, and this kind of unreliable service is unacceptable. At this point, Vodacom Fibre has proven to be one of the worst networks I have dealt with.

I will definitely not recommend Vodacom to anyone.

Sort this out urgently and improve your customer communication.