Vodacom fibre down for a week - "our team will be in touch"

Please note that I would like to relay my disappointment with regard to the service received from Vodacom as well as the call center.

Our fibre has been offline since Monday 7th June 2021, it is now Saturday 12th June 2021 – 6 days later and still the issue has not been resolved.

I have called and reported the issue over 7 times and everyday there is a different excuse from the call center.

On Monday I was told there was an outage at the bay station and that because it is an area that is affected I cannot be provided with a S/R number. On Wednesday by one consultant I was told that there is a problem with my router and later that day I was told that there was another break in the line. Thereafter told that the technicians would contact me within 24 hours, and to no surprise I have not been contacted.Today, like every other day, I was told "our team will be in touch". Nothing concrete ever happens.

We have been calling since Monday this week and surely it can't take 6 days to dispatch a Technician? The vodacom technician was literally at the house next door and we called him and he drove into our yard and said that he can't assist. It took him 5 mins to sort out my neighbors fibre and he was literally in our yard and refused to do it. This is honestly ridiculous now.

Is there no person at Vodacom that could diagnose the problem? There are many houses affected by this in our area and most of us have agreed that we would be jointly cancelling the service if not resolved before the weekend.

To be honest we were with Telkom for 2 years and not once did we have an issue where the internet was offline.

This is extremely frustrating.

Account Holder: Natasha Somaru