Vodacom fibre down for a week and no help

Vodacom fibre has been down for 7 days and no one has been able to assist with what the problem is. Customer service is a waste of time you contact them and they are unable to assist, put you on hold and when you ask to speak to the manager on duty they are iether in a meeting or on a call, promise to contact you back but that does not materilize. They were more then willing to cancel the service instead of trying to solve and assist the cusotmer. Customer service absolutley 0 and disgraceful. Will never use vodacom for any service in the future