VODACOM FIBRE DOWN FOR A MONTH

My fibre Line which we use for work has been done since the 3rd of April after load shedding. I have been sent from pillar to post by their first line call centre after they failed to reconnect us following their internal process that they insisted they need to follow, they further kept saying they escalated the matter to management that never bothered to reconnect us. They put a nail on the coffin when they suddenly close the SR without doing anything. I made more calls after calls and they decided to open another ticket. The final straw was when they debited my account for a Fibre that has been off the whole month. They suggested I wait for reconnection and guess what I am still waiting. Oh, they finally sent a VUMATELL consultant who left without reconnecting the Fibre, the person they found in my place unfortunately does not know why they could not connect, needless to say I should call back VODACOM. I am frustrated , stressed and frankly, I do not know what to do anymore.