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MK
Mickey K

1 reviews | Active since Nov 2015

18 Jun 2022, 12:47

Vodacom fibre down for 9 days no support no service

Call logged on the 9th of June for vodacom fibre line outage in Secunda, after numerous calls and operators an appointment was scheduled for 11h30 on Saturday 18 June. It is 12h38 now and still no technician and 9 days without any internet. Every operator escelated the call but no action. No service and no support.

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Replies (3)
Vodacom
Vodacom's reply18 Jun 2022, 12:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MK
Mickey K's update18 Jun 2022, 14:13
Reviewer Update
William call centre manager was suppose to call me back , my call was made at 12h30 it is now 14h15 no call no technician?
Vodacom
Vodacom's reply19 Jun 2022, 16:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team