JF
Juan F
1 reviews | Active since Jul 2020
16 Feb 2022, 10:02
VODACOM FIBRE - DOWN FOR 7 DAYS - SHOCKING SUPPORT
SR*** DAY 7!!! No feedback! NO ETA! NO ESCALATION! FALSE PROMISES!!! i HAVE NOW CALLED THE SERVICE DESK 5 DAYS IN A ROW. Been speaking to management and managers and all i hear is they will escalate and call me back! And nothing! No calls....No feedback..... I will request a full refund as i have now not had any fibre since last week and have a 200Mpbs line. There is no indication until this call was logged on when this will be fixed!!!!
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Replies (8)0
Replies (8)
Vodacom's replyOfficial
16 Feb 2022, 10:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Feb 2022, 10:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JF
Juan F's updateReviewer Update
16 Feb 2022, 15:43And yet once again since this review was posted and receiving a call from the Vodacom Hellopeter team, it is now 15h42pm and still no feedback or ETA or update on when a technician will be onsite to resolve the issue. Now we are reaching 1 week without any proper or positive feedback,ETA, Resolution or proper feedback.
JF
Juan F's update16 Feb 2022, 15:43
Reviewer Update
And yet once again since this review was posted and receiving a call from the Vodacom Hellopeter team, it is now 15h42pm and still no feedback or ETA or update on when a technician will be onsite to resolve the issue. Now we are reaching 1 week without any proper or positive feedback,ETA, Resolution or proper feedback.
JF
Juan F's updateReviewer Update
16 Feb 2022, 18:3418h34pm!!!! Yet another day with false promises and no feedback or resolution. No ETA!!
JF
Juan F's update16 Feb 2022, 18:34
Reviewer Update
18h34pm!!!! Yet another day with false promises and no feedback or resolution. No ETA!!
JF
Juan F's updateReviewer Update
16 Feb 2022, 18:45EMail now CC'd to Vodacom CEO for visibility.
JF
Juan F's update16 Feb 2022, 18:45
Reviewer Update
EMail now CC'd to Vodacom CEO for visibility.
JF
Juan F's updateReviewer Update
16 Feb 2022, 19:44Can we escalate this ridiculous lack of service to the rest of the executive board?
JF
Juan F's update16 Feb 2022, 19:44
Reviewer Update
Can we escalate this ridiculous lack of service to the rest of the executive board?
JF
Juan F's updateReviewer Update
17 Feb 2022, 11:25Now going into week 2 without any Fibre and still no feedback or ETA. So when am i getting a reply as promised from the Hellopeter Vodacom escalation team????
JF
Juan F's update17 Feb 2022, 11:25
Reviewer Update
Now going into week 2 without any Fibre and still no feedback or ETA. So when am i getting a reply as promised from the Hellopeter Vodacom escalation team????
JF
Juan F's updateReviewer Update
18 Feb 2022, 09:59All you are doing is apologizing but not fixing the issue! DAY 8 without internet!!!
Stop identifying issues and get my line fixed!!!!
Stop identifying issues and get my line fixed!!!!
JF
Juan F's update18 Feb 2022, 09:59
Reviewer Update
All you are doing is apologizing but not fixing the issue! DAY 8 without internet!!!
Stop identifying issues and get my line fixed!!!!
Stop identifying issues and get my line fixed!!!!
JF
Juan F's updateReviewer Update
18 Feb 2022, 20:45Tomorrow will be Day 9 and still no ETA and phone call received!
JF
Juan F's update18 Feb 2022, 20:45
Reviewer Update
Tomorrow will be Day 9 and still no ETA and phone call received!