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eparrington E
1 reviews | Active since Mar 2009
12 Dec 2019, 07:21
VODACOM FIBRE DOWN FOR 6 DAYS - STILL NO REFUND
In November our Fibre Line was done TWICE - in total we lost 6 days of service. I've been emailing Vodacom since it first went down requesting a refund/credit for the "downtime" and to date I have yet to receive a reply. They are VERY QUICK to debit your account but it's a MAJOR STRUGGLE to get a refund from them.
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Replies (2)
Vodacom's replyOfficial
12 Dec 2019, 07:30Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Dec 2019, 07:30
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
03 Jan 2020, 09:30Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team
Vodacom's reply03 Jan 2020, 09:30
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team