Vodacom fibre down for 3 days with no help or answers why

My Vodacom fibre has been down since Monday afternoon... I’ve made several calls to the call Centre who a basically useless and won’t even assist with an escalation or provide a reason why or when it will be resolved. I then ask for someone senior like a network Ops manager in Vodacom to look into this matter And I get told it will take 48hrs for that. What kind of useless service is this, when we need internet at home. Vodacom is the work rubbing network. How can they allow someone to not have internet for 3 days and not bother with any kind of escalation or assistance or even answers as to what the issue is ...clearly *********** people work there !!!