MB
Mersey B

1 reviews | Active since Sept 2010

13 Jun 2024, 09:41

Vodacom fibre down for 2 days - no ETA for repairs!!!!!!

Our fibre line has now been down since Tuesday, 11 June 2024 at about 16h00. Since then we have spoken to Vodacom multiple times and the feedback has been that a node in our area (Alberton/Verwoerdpark) is faulty and that the technicians have been on site to repair this. None of the call centre agents have been given any more information than this with no ETA for the repair while going on to day 2 now??? This is ridiculous and we have actually received better service from Eskom when we have power outages and that's saying a lot!!!! We have now been using up all our data and will still pay for the fibre for the full month. VODACOM GET YOUR ACT TOGETHER - you can do better than this as fibre is a first world system but we getting a third world service!!!!!!!!!!!!!!!!!!!!!!!!!

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Replies (1)
Vodacom
Vodacom's reply13 Jun 2024, 10:10
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team