Vodacom fibre down

We have had problems with our fibre that has been down for 2 days now, I currently work from home and we go by a work from home policy. This means that if your internet connection is down you need to go into the office. I phoned Vodacom fibre support 3 times today hoping to get some answers as to why the fibre is down and no one could give me an answer or an ETA as to when the issue will be resolved, they gave me a reply saying that “the guys struggled to sort out the issue so they wil come back tomorrow and try again”. This is unacceptable, in my world of IT if systems are down we impact clients this means a turnaround time of 30min to an hour max to resolve an issue!! This means working throughout the night to resolve an issue, but if I was late on a payment Vodacom would be the first to complain!! Wake up because the world will leave you behind if you don’t give clients wat they want!!!!! There is always better!!!