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jR
joash R

1 reviews | Active since Jun 2014

13 Feb 2026, 11:44

Vodacom Fibre DOWN, DOwn, Down, down

Vodacom, Vodacom, vodacom Fibre, why do you cause me so much of stress and irritation. My fibre has been down since Monday, I called in to lay a complaint, the first lady i spoke to is someone that should not be working in customer service, it seemed that she was more interested in Whatsapp than helping a customer who has paid for a service that is not working. The next guy i called was more knowledgable and tried to assist taking all of the needed details and trouble shooting to try getting the issue resolved. He called me on Wednesday to ask for a serial number which i was not able to give, then another lady called me Thursday asking for the same serial number of which yet again i was not able to give. Today i get a call once more and im told ill get a call back shortly with next steps abut hours later and no call.

Ive already used my monthly allocation of data due to hotspotting as i have no fibre, so if i want to work i have to hotspot my laptop, if i want to play games, i have to hotspot the Xbox, if i want to watch tv, i have to hotspot the tv.

Its the 5th day already, just send out a technition who will most probably see the issue that i have already explained to 3 people as this issue has happened previously.

Of if that cant happen, give me data to run thee hotspots while you figure out whats gone wrong. I cant have paid for a service and then be using my data which i have again paid for and will soon have to buy due to a service provider not being able to fix an issue.

Please call me with a Solution

Name : Joash Ramdas Number :***

0
Replies (8)
Vodacom
Vodacom's reply13 Feb 2026, 14:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
jR
joash R's update13 Feb 2026, 17:15
Reviewer Update
When would I get a call, because im going into the weekend with No Services
jR
joash R's update14 Feb 2026, 10:16
Reviewer Update
And still no communication after a promise of communication, its the nonsense like this that makes people leave VODACOM, something that im seriously thinking about now, leaving VODACOM. Other providers are so much more efficient. While I show my irritation, and leave daily comments until its fixed or im gone as a customer
jR
joash R's update15 Feb 2026, 16:12
Reviewer Update
Get someone to call me about cancellubg everything i have with Vodacom. Disgusted with your services
jR
joash R's update16 Feb 2026, 09:34
Reviewer Update
A full week with no wifi, multiple gigs used up from mobile bundles, restrictions to my leisure, eg steaming movies and Xbox gaming, due to the inefficiency of Vodacom. How does it take thia long to assist a customer, and why promise call backs, when it not going to be done. I will call the cancelation line and lay out every reason I want to terminate services. With the topic of note being the customer service and complaints department. As I paying customer we understand that there will be issues but not a week long and there after being told that I will be called back but nothing thereafter. Ive been told on Friday that someone would call and here its Monday and im still waiting.. Its as if the call is coming through the South African post office services.
jR
joash R's update16 Feb 2026, 10:48
Reviewer Update
I understand that's its understand investigation, but what are you doing to help the situation. You guys could have easily called me and gave me a bundle of data, which I could have used to hotspot and have my issues resolved, but you choose to ignore the fact that this can be done, continue to leave the customer at an inconvenience, continue to let the customer get aggregated, when a solution is at hand.

The last time I had this issue a very competent consultant helped me in this way. I cant fathom why its not being done this time around
jR
joash R's update17 Feb 2026, 08:24
Reviewer Update
And another day passes by with Zero contact made. Im absolutely disgusted with the service im recieving. A complaints department that gives a **** whether a customer is lost or not. Promises to make contact but nothing happens, absolutely pathetic. Dont respond with an apology, when the apology is not sincere and if you have no intent to help a customer.
Vodacom
Vodacom's reply23 Feb 2026, 12:38
Official
Dear Joash,

We sincerely apologize for the experience you’ve encountered. We’ve sent you an email regarding your escalation, and the relevant team will be reaching out to you shortly.

Kind regards, Consumer Website Team