1 reviews | Active since Mar 2015
Vodacom Fibre Down
I've had a fibre outage since 11:00 on Saturday, i.e. 2021-06-05. Reported the incident the next day in the morning. With no progress I then followed up twice yesterday morning and afternoon. Then I was told it would 48 hours turnaround for me to get the estimated time of resolution. This morning I once again followed up with Siphosethu and she assured me that my query will be escalated to Jason and that she would send me an update via email. With no update and no joy, I followed up this afternoon with Siviwe who undertook to reach to Jason and revert back to me within an hour. With no update still, I called again and spoke to Shannon about 30 minutes ago. She promised to send a note to Jason to impress on him to resolve this quickly. It's almost 4 days later...still counting.
I'm now tired of Vodacom's inaction and empty promises. I've been waiting for the Vodacom since Monday without success. They BIG on promises but LITTLE when it comes to action. Having explained that I work from home and that I have school going children who often do online classes, I've had not interaction from Vodacom. I've called them numerous times since Monday without success except promises. DISGUSTING SERVICE!!!!
I'm now tired of Vodacom's inaction and empty promises. I've been waiting for the Vodacom since Monday without success. They BIG on promises but LITTLE when it comes to action. Having explained that I work from home and that I have school going children who often do online classes, I've had not interaction from Vodacom. I've called them numerous times since Monday without success except promises. DISGUSTING SERVICE!!!!