Vodacom Fibre down at least 2 times a month and 3 days downtime

I have a huge problem with Vodacom fibre being down at least twice a month and their response time is 72 hours. This is the 3rd month in a row that I had to report Vodacom fibre being down. I work from home and this is very frustrating as I am paying R568 a month but I still have to dig deep in my pockets to buy data when Vodacom fibre is down and worse I have to buy data that will cover me for 3 days. I called in the morning and was provided with ***-844808 and advised that a technician will have to be booked to come have a look. I then called again in the afternoon just before 17:00 and was assisted by Caca who now tells me that I am in a queue and will have to wait for 72 hours. Upon requesting to speak to her Manager Sethu who is less clueless and rude, she cut the call and didn’t call back. When I call again, she is not available. Vodacom is binding people to contracts and gives **** service once on a contract.