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Dhinesh B

1 reviews | Active since Feb 2020

25 Mar 2025, 09:16

Vodacom Fibre down

Nothing new in lefe, but time to report again. Work up this morning to no fibre. Called promplty at 06:00 when call centre opens. Was advise that it will be investigated and I will be called back at 07:00. I was called back at 07:32, still no call log number but told they still waiting for feedback, from Frogfoot. So we basically back to the old situation, Vodacom blames Frogfoot and Frogfoot blames Vodacom and client sits with no fibre and billed for full month. Can Vodacom pleae geth their house in order with their love hate relationship with Frogfoot, If Frogfoot cannot service you, cut ties and get someone who can. Alternitively customers need to cut ties with Vodacom,

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Replies (1)
Vodacom
Vodacom's reply25 Mar 2025, 09:56
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team