ST
Sa'adah Tavira
1 reviews | Active since Jul 2012
04 May 2020, 11:28
Vodacom Fibre Down
I have been trying to get through to your call centre for over an hour to no avail. The app does not offer assistance for my fibre issue. My Fibre has not been working since 10 am and I checked downdetector which shows you are having an issue since 10am.
I need to work and find contacting Vodacom to be a cumbersome task.
I need assistance urgently - this is not good service guys.
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Vodacom's replyOfficial
04 May 2020, 11:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 May 2020, 11:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team