AP
ABRAHAM P
1 reviews | Active since Jul 2013
24 Nov 2019, 08:56
Vodacom fibre down 96 hours, zero response or action from back office
My vodacom fibre has been down since wed 20th November and ever since the fault was logged on 21st I have had zero, zero update or response. When I call the fibre hotline they confirm that the back office staff assigned to the fault have done nothing to date. Fibre has been down 96 hours and counting. This is way past the turnaround time of 36 hours!!! This is horrible disgusting service! I pay the full fees monthly I wonder if I'll get a reduction in cost because I'm paying for a service and product that I'm not getting????
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Vodacom's replyOfficial
24 Nov 2019, 11:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Nov 2019, 11:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AP
ABRAHAM P's updateReviewer Update
03 Dec 2019, 18:53hi
This has been resolved. Fibre is up and running and optical line re-installed. Pity I did not receive a response sooner from the Vodacom back office staff, as I would then have been alerted earlier to the fact that this was in fact a fibre line issue and would have had the re-installation done earlier.
This has been resolved. Fibre is up and running and optical line re-installed. Pity I did not receive a response sooner from the Vodacom back office staff, as I would then have been alerted earlier to the fact that this was in fact a fibre line issue and would have had the re-installation done earlier.
AP
ABRAHAM P's update03 Dec 2019, 18:53
Reviewer Update
hi
This has been resolved. Fibre is up and running and optical line re-installed. Pity I did not receive a response sooner from the Vodacom back office staff, as I would then have been alerted earlier to the fact that this was in fact a fibre line issue and would have had the re-installation done earlier.
This has been resolved. Fibre is up and running and optical line re-installed. Pity I did not receive a response sooner from the Vodacom back office staff, as I would then have been alerted earlier to the fact that this was in fact a fibre line issue and would have had the re-installation done earlier.