Vodacom Fibre Down

My internet has been down since last week thursday. Octotel came out friday and the technician said there's nothing they could do because the cable is broken. I've confirmed with Vodacom before Octotel came out that the cable is broken and that they must ensure that whoever comes out must come repair and not inspect. And just as I expected the Octotel technician just came and inspected and did not repair. Due to this lack of communication between Vodacom and Octotel I am still currently without internet. I had to call in multiple times because no one has called me back with an update after the technician left. I alone have spent more than R450 on sim data so that i can do work since the internets been down and that's without mentioning others who is working from home who needs the internet. Why can't Octotel just come fix my line already. I was told by call center agents that I will have to wait 48 hours and its been 132 hours since I reported it.