Vodacom fibre down 6days-no resolve to date

Our business fibre line in a residential area Sinoville has been down Since Thursday night. After several attempts to contact all the various call centre numbers on Friday i gave up as I was being cut off every time as their mobile 4G/connectivity is totally unstable the last few weeks. Some numbers with automated response only tell you they know about outages in several estates or blame eskom and then goes off.

I finally logged a dispute Saturday on my app and got a service number SR***. No resolve

I finally got through on Sunday after several attempts of being cut off (even with callbacks) on various numbers and was told its been escalated and with a technician.

Till today, Wednesday still no fibre. Called again and told it will be escalated.

No reasons given, sounds like no one knows whats wrong. I had to hear from neighbors that the they were notified by their service provider (Afrihost) that the problem is with Openserve and they working on it with them. They obviously did work on it as Afrihost is up and running again at the neighbors but alas Vodacom cannot get that right as it seems no one knows where to start even.

With 3 kids at home doing schooling online and 2 home businesses Dependent on data, a week of downtime is unacceptable and very unprofessional when you get zero communication or resolve from your provider. Buying premium priced data for mobile devices hardly helps when thats also unreliable for weeks now.

While I have your attention please sort out your data and call connectivity on mobile devices too as its useless for weeks now.And this is from several people in several areas I know. Load shedding or not its poor. It’s unacceptable to have to restart a phone several times a day or put airplane mode on and off in order to open the simplest of files/fotos/voice notes/google ect