Vodacom fibre down

Our Vodacom fibre line has been off since the 14th of January. It has been reported and followed up on a daily basis since then. Some days we called more than 5 times to follow up on what is going to be done about the situation. We have informed Vodacom since the beginning that a technician has to come out to our street to assess the situation seeing as the fibre cables were damaged by water pipe repairs done on the day the internet went down. They promised to come out on Monday, the 23rd, but did not come. It is now the end of Tuesday 24 January, 10 days after our internet went off and still no one has come out or nothing has been done about the situation. It has been escalated to management but still nothing is being done. We are located in Malanstreet in Hartbee****rt.