Vodacom fibre down

Good day

I am completely dissatisfied and disgusted at Vodacom’s customer service.

I moved homes in September 2022 from the moment I knew the date we moving I called Vodacom several times with the intent of lodging a migration request for my home fibre.

I struggled to get to the correct department when I did they have me the run around. Eventually when I called in to cancel the services a gentlemen advised that he could assist with the migration and I decided to rather to go that route instead of cancelling and starting with a new provider. We were on the call for a long time and once completed he assured me that all I need to do is plug in my router at my new address and all should be in order. I took his word for it but on Thursday evening /Friday morning the 14th October 2022I noticed we had no connectivity and lodged the request online.

I had no response from Vodacom the entire day and decided to call the customer care support on Saturday the 15th October 2022 only to find out nothing was migrated, no new order was completed or lodged for the migration and that I would have to wait 48 hours before my services can be restored.

I am being taken for a ride by Vodacom I work from work this inconvenience if not having fibre means the following.

I have to travel far to get to the office because of my connectivity at home. I have to spend more on fuel because of someone else’s incompetence. I have to buy unnecessary data for my phone because the network is down. We cannot watch TV at all.

Vodacom’s service levels suck big time I pay for my fibre service on time with no issues but to get decent service is a fight every time. My fibre service is still showing on my old address but I have been out of there for a month already. Nobody is taking accountability Instead all I am getting is excuses as to why things are not done properly.

I am taking this to hello Peter too people need to know what they are signing up for when using Vodacom’s service. I am forced to go into the office on Monday again due to the *********** non chalant service I have received.

Vodacom service agents are getting paid to waste people’s time, energy and are causing unplanned expenses to occur due to their inability to do their work.

My contact number is ***.

Regards,