TM
TUMELO M
1 reviews | Active since Apr 2025
22 Apr 2025, 18:37
VODACOM FIBRE DOWN
Fibre down 2weeks at Ermelo. No feedback from vodacom. Continuously have to call to get the same status = matter is escalated to the back office. How many back offices are there
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Replies (2)
Vodacom's replyOfficial
23 Apr 2025, 08:20 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Apr 2025, 08:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
TM
TUMELO M's updateReviewer Update
25 Apr 2025, 15:32Fibre connection down still after technicians onsite. Vodacom team not competent indeed
TM
TUMELO M's update25 Apr 2025, 15:32
Reviewer Update
Fibre connection down still after technicians onsite. Vodacom team not competent indeed