Vodacom Fibre- DON'T SIGNUP WITH VODACOM!!!!!!

Please can someone, anyone assist me.

I have been waiting for over a month on an update for a fibre relocation. Please see below reference numbers: SR 201001- 715983 SR 200929-709 383 SO 201006- 225979

I have been calling almost everyday for since 22 October, in that week I spoke with the first line support manager by the name of Faizel. He promised me he would escalate to the project management team in installations, and get back to me- I am still waiting for him to get back to me.

Last week after weeks of promises and no one getting back to me I decided to cancel due to poor service. This is my reference number for that: SR ***

I was promised again that someone from cancellations would contact me within 7 working days, it has been 8 and still no communication to let me know of cancellation amount or what is going to happen for November's payment. I cannot pay for a service I have NOT received or been using.

Please can anyone get back to me on the fibre relocation or the cancellation, I would just like to pay the amount and be done with your company, who does not care about its customers.