1 reviews | Active since Apr 2017

07 Nov 2022, 07:16

Vodacom fibre - don't go there

Absolutely shocking service. I moved over from Vox to Vodacom fibre following all the cancellation and application processes. I should have had fibre on 1 November 2022.

I have nothing yet despite promises form Vodacom. I have called at least 3 times a day from the 1st of November.

The system that Vodacom implements to connect you is really poor. They have been unsuccessful in getting Vumatel to connect me even though my previous fibre provider had been Vumatel.

It has been a gruelling expereince as I have had to shift my life around regarding work, children's schooling and personal life

0
Replies (2)
Vodacom
Vodacom's reply07 Nov 2022, 08:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
 
's update07 Nov 2022, 08:37
Reviewer Update
Vodacom SR*** - FTTH Installation , ONT installed - Incorrect Conf