FC
Frances C
1 reviews | Active since May 2025
13 Mar 2026, 10:28
Vodacom fibre - don't bother
Being a loyal Vodacom customer for 30 years, I app**** for fibre with Vodacom as service provider. After TWO months, I cancelled the application. Numerous calls and e-mails (incl the CEO office) were to no avail. The best effort was 'we will escalate'. Loyalty is clearly a one-way street. Within 5 days at a different service provider, I received more assistance than in TWO months from Vodacom. Sad
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Replies (2)
Vodacom's replyOfficial
13 Mar 2026, 14:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Mar 2026, 14:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
FC
Frances C's updateReviewer Update
13 Mar 2026, 16:50No Vodacom, that is a lie. The issue was NEVER resolved hence I cancelled my application and went to another service provider. TWO months of back and forth with NO effort to resolve other than 'escalation'. After I cancelled my application and send an e-mail to the CEO office about the poor service, I received a call from them 3 days later asking if my fibre was connected. I rest my case.
FC
Frances C's update13 Mar 2026, 16:50
Reviewer Update
No Vodacom, that is a lie. The issue was NEVER resolved hence I cancelled my application and went to another service provider. TWO months of back and forth with NO effort to resolve other than 'escalation'. After I cancelled my application and send an e-mail to the CEO office about the poor service, I received a call from them 3 days later asking if my fibre was connected. I rest my case.