WR
Warren R

1 reviews | Active since Oct 2019

21 Oct 2019, 11:32

Vodacom Fibre dont bother

5 days without Fibre. I have made more than 3 calls a day to vodacom. No one has come up with a solution and all I get is empty promises than they will get back to me. I have 3 contracts with vodacom and spend R2500 every single month with them. I have never once missed a payment and have been a loyal customer to Vodacom for 15 years. This is totally unacceptable to receive this kind of service. Might I add that this is the 4th time my fibre has been down in 4months and every single time it has taken 5days or more to be sorted out. My diary is filling up with Service request reference numbers. I am tired of the excuse that it is vumatel problem or Visa versa vumatel saying it is vodacoms problem. I pay vodacom as a service provider and they should fix it. Thankfully my 3 contracts expire early next year and I look forward to moving to different service provider. I know there aren't any great ones but judging by other people's feedback no one can be as bad as Vodacom. And I wonder who refunds me for the R150 per day I spend on data to keep my business going........

0
Replies (3)
Vodacom
Vodacom's reply21 Oct 2019, 12:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
WR
Warren R's update22 Oct 2019, 21:33
Reviewer Update
Ok so it's amazing one has to go to the extent of publishing your unresolved problems and bad service here. But 15min after my first review I miraculously got a call saying a technician is in my area and can be at the premises shortly. I happy agreed to once again cancel my business for the day and drop everything to meet the tech. Once the guy arrived, after less than 5min he logged into my router with his laptop and said oh your router is in safe mode it just needs to be reset in the menu. So this was done and he was on his way. SAFE MODE......what a load of B#ll S%i$. Not even 12 hours later and my fibre is down again. I honestly have nowhere to go and am asking anybody out there if they can assist in anyway.
WR
Warren R's update22 Oct 2019, 21:35
Reviewer Update
Oh and if Vodacom replies. Guys please dont just do a copy and paste reply like you always do on every review. It is quite obvious you do especially considering the amount of reviews you have