Vodacom fibre - don't be fooled by their promises, they can't deliver

My application for Vodacom fibre was made online on 29/11/2019. No communication via email or sms was received. I followed up on 5/12/2019 and was told my application is not on their system. I was then sent an email requesting personal information which i sent on 5/12/2019. Today I called the customer care, only to hear that I should have been informed of the installation appointment. the matter is now escalated to some idiot who will contact me. Vodacom, don't BS me; your online systems don't work, your customer care people are like robots who cannot resolve issues and your promises are futile. I am going to cancel on the last minute when your people are on my property to install the line. I am looking for a service provider who can deliver as they advertise.