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pG
pierre G

1 reviews | Active since Oct 2009

13 Nov 2025, 17:01

Vodacom Fibre doesnt deliver on promises

I work from home and has been without fibre from Sunday the 9th. They promised me 48 hours which has come and gone. Every time I phone they promise me it has been escalated but no technician in sight. I have used Gigabytes of mobile data on my own cost. Unfortunately they are the only service providers in our estate

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Replies (4)
Vodacom
Vodacom's reply14 Nov 2025, 06:59
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
pG
pierre G's update14 Nov 2025, 17:38
Reviewer Update
Thank you for not contacting me at all today. I phoned the Fibre number another 3 times today to no avail. Another weekend without fibre. It has been 6 days and still not one single phone call to tell me what is going on
pG
pierre G's update17 Nov 2025, 08:53
Reviewer Update
It is day 8 of my No-Fibre ordeal and to date I have not had a single call from Vodacom to inform me when my fibre will be fixed. I did receive an auto-message on Friday to tell me that a consultant will contact me very soon. Still waiting.
pG
pierre G's update18 Nov 2025, 12:34
Reviewer Update
And my sad story continues. After 10 days with no fibre, the subcontractor phoned me this morning and told me they will see me on Thursday.