Vodacom Fibre doesn't care

Vodacom has never hurt me this much. I have been with Vodacom since 2003. I have a prepaid phone, contract phone as well as a fibre line all from Vodacom, you can see what a loyal customer I am to them.

I have been using their fibre since 2020 without any hassles. My fiber stopped working and I assumed it's because I didn't pay, two weeks later I paid, Friday 20th of October. I then called them to reconnect my line and they reassured me that it was never disconnected.

The lady then tried to do some troubleshooting with me but it wouldn't work. She then promised that a technician from Openserve and one from Vodacom would come check my devices.

The technician from Openserve came the following day, early Saturday morning and upon checking everything discovered that my router is faulty. I immediately called Vodacom to inform them of this.

I have been passed on from one person to the other, everyone wanting to do some troubleshooting of the router, I was promised a new router but when I called to find out how far the router is I was told that no router was dispatched

I don't know what to do anymore as I teach English online and have lost so much money due to Vodacom's incompetence