Vodacom FIbre Does not work and they do not help

Item: Vodacom
Rating: 1
Author: Daniel M

Have had Vodacom fibre installed for about 3 weeks but still no internet. I have phoned 8 times and always get a half baked "we'll escalate and call you back" response. Then when I want to cancel with them I am told that I am liable to pay, despite not receiving any internet. So as the consumer I feel like Vodacom have been very quick to sell me a product they clearly are not ready to roll out. They **** and now are just looking to take my money, tantamount to theft. DO NOT USE VODACOM FIBRE. There are many other options out there, try someone else. You will be charged for a service you are not receiving.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

01 Nov 2019, 10:54

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team

Vodacom's reply01 Nov 2019, 10:54

Official

Daniel M's updateReviewer Update

04 Nov 2019, 10:23

Still no response from Vodacom. Utterly useless and unacceptable. Exploring other options and looking at cancelling existing Vodacom mobile contract. DO NOT USE VODACOM FIBRE

Daniel M's update04 Nov 2019, 10:23

Reviewer Update

Still no response from Vodacom. Utterly useless and unacceptable. Exploring other options and looking at cancelling existing Vodacom mobile contract. DO NOT USE VODACOM FIBRE

Vodacom's replyOfficial

12 Nov 2019, 10:27

Dear Customer

Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.

Vodacom's reply12 Nov 2019, 10:27

Official

Dear Customer

Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.