Vodacom Fibre Does Not Respect It's Customers

Vodacom Fibre does not care about its customers. My fibre line has been down for a week and I was told that someone was coming to fix the line today at 12pm but when I called my ISP (Vox) they said they had not heard any update from Vodacom and when I called Vodacom myself, they said they had closed the ticket. My internet is still down and no one contacted me about the cancellation of my ticket. This kind of thing has been a pattern between Vodacom and my ISP with Vodacom REFUSING to replace my fibre box outside the property even though EACH AND EVERY TECHNICIAN WHO COMES TO FIX THE MAAAAAAAAANY INTERNET BREAKAGES SAYS THAT THE FIBRE BOX NEEDS TO BE REPLACED. Every time it rains or gets very windy, I have to endure their indifference to how much money I pay every month. My fibre has broken down over 10 times in the last three months and often times takes about a week to fix. The communication between Vodacom and Vox is TERRIBLE and they can never find my router on the system when I call. They are taking advantage of the fact that my suburb has no other fibre options by providing routinely terrible service and have complete contempt for their customers.