PS
Pauline S

1 reviews | Active since Jan 2025

02 Jan 2025, 12:23

Vodacom Fibre - DO NOT DO IT - After sales service STINKS!

Vodacom Fibre...DO NOT DO IT. I've relocated recently and signed up for a Vodacom Fibre contact and it has been a nightmare from the start, the customer service is abominable. The router delivery was a stuff-up as numerous customer service agents were unable to input an alternative delivery address to the service address. Then the VUMA line activation was not done properly and now I have no internet and the various customer service agents I spoke to on 31.12.2024 and 01.01.2024 requested information and promised action, but NOTHING. And best of all, today (02.01.2025) the customer care line, which is the only means of communication with Vodacom fibre is running in loops and I can't even get through to a customer care agent. Saying I'm not amused is an understatement. I ready to cancel all Vodacom products!

0
Replies (1)
Vodacom
Vodacom's reply02 Jan 2025, 12:40
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team