Vodacom Fibre - DO NOT care about you as a customer

I previously had a Fibre internet line with Vodacom, and when I moved into my new flat, I wanted to cancel my plan and take out another Fibre plan with a competitor. Vodacom reassured me to stay with them, that while I apply for relocation (which takes up to 30 days to be completed) and they will give me interim LTE connection until my Fibre is live. The interim LTE was capped and I am now sitting without internet for over 2 weeks, and Vodacom cannot tell me when my line will be Live. It has almost been 2 months waiting for Vodacom, and I have to constantly call, explain my situation and ask for an update. All Vodacom does is escalate my problem with an EMAIL which some how always gets lost. (they have told me they do not have a direct phone line between departments?!). If i had gone through a competitor, I would have access to internet already and be a happy CUSTOMER! Vodacom DO NOT care about you as a customer! Absolute no customer experience!