DI
Devon I

1 reviews | Active since Dec 2012

05 Dec 2017, 07:19

Vodacom Fibre = DO NOT

This complaint comes after my previous complaint https://www.hellopeter.com/vodacom/reviews/vodacom-fibre-is-the-worst-division-ever- ********** was not even responded to at all.

It’s been a week since my last hellopeter post about how slow and terrible the service is from Vodacom. I received an automated reply but guess what?! No one from Vodacom Fibre bothered to call or follow up. My process with this terrible division of Vodacom started on the 13 November 2017 with Valerie Stainbank. Everything was processed in due time but as soon as it got to the scheduling team having to contact me then all my faith fell down the drain. I called in again and another lady told me 7-21 working days. I will not accept this nor will I overlook the fact that nothing was disclosed to me by the sales team about the terrible wait. Why wait even 7 days when I can get my services activated by another ISP in 15 mins of signing up. Every week I will use this platform to complain and I will take my complaint to other platforms of social media if this is not sorted out within the next 2 days.

0
Replies (2)
Vodacom
Vodacom's reply05 Dec 2017, 07:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

DI
Devon I's update05 Dec 2017, 07:49
Reviewer Update
This is honestly pathetic. I place a post here and there is an automated message to greet me. Is this honestly the way Vodacom hides?! “A consultant will make contact in due course” meaning no one will ever contact me! In 2 days I will be going to Facebook, Twitter and any other platforms I can voice my complaint.