Vodacom Fibre Division - Poor service, poor execution of request. Lack of communication

Vodacom Fibre Division - Poor service, poor execution of request. Lack of communication

On the 24 June I had contacted Vodacom Fibre to request for the line to be moved. However the next day I called in to cancel the request for the move. I don't recall the name of consultant however the consultant confirmed that the request was cancelled. On the 25th, Vumatel attempted to contact me to confirm details of the move, to which I had then contacted Vodacom Fibre again to cancel this request. The second consultant advised that they needed to confirm with their superior, I held on the line, the consultant came back to say the request can still be cancelled as it the order is not processed. The last communication I had with reference to the move was 26 June 2024, which to me is confirmation that the request was cancelled.

1st of Sept 2024 - My internet is connected without internet. I contact Vodacom fibre to enquire why the internet is not working, to which I am informed that is an open request for a move. I inform the consultant that I had cancelled that request in June already, spoke to two different consultants who confirmed that request was cancelled. The consultant than advised that she would contact me on 2nd Sept at 08h00 to speak to the division to cancel the request again. She then proceeded to inform me that I need to load a new order to have my line reactived (bearing in mind it was off due to a request not followed through by Vodacom) The consultant I spoke to on Sunday, did not contact me on Monday morning as she had committed. I had then contacted the Fibre division, following up on the cancellation of the move and the reactivation of the line. I had since then been speaking to almost 10 different consultants repeating myself about the move that had to be cancelled and having to place an order to reactive the line. With no correspondence or confirmation on email or to my cell number. I had eventually had a consultant advise me that my request was declined due to credit. However when I had eventually requested for my fibre services to be cancelled on 03/09/2024 whilst talking to Shashan, he informed me that there was an existing new order therefore everytime I had to redo a order with a different consultant, it would have been declined. Shashan proceed to loan a cancellation of my service - I requested that it be cancelled immediately as the line was not working since 1st of Sept. I spoke to another consultant in the afternoon, who then informed me that the line would only be released at the end of the month as they require 30 day notice for cancellation. This makes sense yes but my line was suspended already by Vodacom for a move that was requested and cancelled in June. I have had my fibre contract with Vodacom for two years and payments made always on time and extremely unhappy that the service is so poor for something I have spent money on. Today 04/09/2024 13h13, still no feedback on my line being released and still without internet.