Vodacom Fibre Division - *********** and shameless ****mers

I app**** to transfer a fibre line from previous owner to me, this was successfully done in September 2024. Vodacom started billing in Oct, Nov and Dec 2024.

I took a months leave at the beginning of December and returned to connection in Jan 25 despite my debit order going thru on 31/12/24.

I made an enquiry and was told that my sales order was suspended on 09/12/24 and subsequently deleted on 12/12/24.

I was unhappy about this I had been billed and VC confirmed that my billing was accurate on the system and had run for Oct, Nov. Dec. When I then asked my fibre line had been cancelled I was sent from pillar to post and spoke to multiple agents who could neither explain nor re-instate my line.

I was eventually told to apply for a new sales order which was done on 6/1/25. This was for some reason done incorrectly and I was told to call call multiple time s to get it resolved which never happened.

Eventually another attempt was made to reconnect my fibre line unsuccessfully and the agents ghosted me yet again. I also discovered that the fibre line was never transferred to me, only the billing was created under my name. In the end, the previous owner was being billed unsuccessfully and I was being billed successfully so the line was suspended and cancelled due to his non payment. This despite me having written confirmation of the transfer.

Out of frustration I then approached a different service provider to get a new fibre line. They came back saying there is an active fibre line under my name. I called yet again asking why the new sales order had not been actioned, no reason was given I was told to wait. In a fit of anger I asked for the sales order to be cancelled and received confirmation that it would be cancelled since it can’t be serviced. Within a day, a router was delivered to my house and the fibre line was immediately activated.

I rejoiced believe if my struggles for a simple service were over only to find the very next day the cancellation was processed and now, over a month later, I sit without a service I have paid for.

So I reached out yet another service provider and have been told that Vocadom has not updated the system and my fibre line reflects as active.

I have had to deal with more than 10 different useless agents whilst sitting without the money I paid via debit order to Vodacom and without fibre at my house. Additionally, I have put up with a lot of insults from avocados customer service agents who were unhelpful. Lastly, Vodacom is happily billing my account, refusing to provide a service I’m paying for to me and blocking other service providers from providing me with a service.

Vodacom is a useless company that hires *********** staff members. They have zero sense of accountability and do not care about customers and customer service. They are a bunch of ****mers out to ***** money from customers and not rendering the services they commit to render. Shame on you Vodacom!! Such a big company sustained in incompetence and theft!!