TK
Tebogo K
1 reviews | Active since Jul 2024
27 Nov 2025, 11:29
Vodacom fibre disregard for customer experinece
Recently changed service providers for VUMA reach, in this instance ISP is now vodacom Fibre. Facilitated payment on the 20th of November 2025, then asked to be connected to service that I have paid for. Til today I have not been assisted, been literally calling contact center everyday seeking assistance from team leaders to no avail.The level of incompetence is on another level, from getting inconsistent information, to contact center agents refusing to provide reference for any escalation. Vodacom has a company is ****.
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Vodacom's replyOfficial
27 Nov 2025, 13:53Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Nov 2025, 13:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team