Vodacom Fibre - Dishonest!

Good Day

Trust you are well

At the end of July 2026, there was a vehicle going around with employees of the Vodacom shop in Gateway Umhlanga promoting the shop and the Fibre deals that they had running. A lady by the name of Lebogang came into my property and explained the deal for the Wi-Fi which, she said, was inclusive of a UPS system and a premium of R420 pm with no increases. I was intrigued based on this key factor and decided to go ahead with this deal. I filled in the necessary documents and provided the documents required by Lebogang. The guys came to my home on 01/09/2026 and fitted everything and it’s up and running now.

My father in law enquired with them about the UPS system that was inclusive in this deal(as per Lebogang) but they say that they don’t know anything about that. The consultant I spoke to on the phone mentioned that this deal was R420 and will increase by R70 after 3 months and this did not come with a UPS system. They mentioned that i signed the form so i'm stuck with this. I understand that legally, this is true but I am deeply concerned that Vodacom is a very reputable company and stuff like this brings the company down. The lady they sent to my area had been giving everyone the wrong information, she did not show me the pricing form and made it seem like I had to take her word for it

Utterly disgusted with this service