Vodacom Fibre - Disgusting Service Provider

Vodacom Fibre has provided pathetic service to me for the past 2 and a half weeks. I have spoken to several consultants over the past few days about receiving my router and finally when it does arrive it is the incorrect one. I have had no consolidated feedback and have had no help from any consultant in solving my problem even after displaying how unhappy I have been. The business has been absolutely terrible at getting back to me and providing any sort of information. I am appalled by the way they treat their customers.