Vodacom Fibre - Disgusting service an non delivery

VODACOM Fibre - is an absolute joke with terrible customer service and non delivery!

I have been a loyal vida com customer for the past 21 years, even though their reception is sometimes the worst, I still went ahead an ordered their Vodacom Fibre on their app. People in my complex had said their fibre had been good with them. Order was placed on 23rd November - they had hot my address wrong twice after correct them on the day of order that the app keeps sending the wrong address. After 2 weeks of no response and calling their call centre they said the order was not captured even with the reference number provided!! I had to wait another week for installation from Vumatel. Installation was done but the router is yet to arrive. After 10 calls and complaining on social media, the only response you get is that Ram will contact you in the next 2 days with delivery, that has been over 3 weeks ago with no contact being made since!

It is shocking to see how bad their customer service is and how clueless they are at resolving the situation! To date nothing has been done beside me wasting my time contacting them every second day to follow up as they don’t have the decency to do it themselves!

Save yourself the hassle and use another service provider for your fibre!

My reference no is SR***, but nothing has been done beside them saying we are investigating with no feedback!

Absolute waste of time!