Vodacom Fibre disgusting service

Wish I could give zero stars. I have been a loyal business customer of Vodacom for 20 years. We have been without internet for almost a month, and it is crucial to work and studies. I telephone almost every day to follow up, and am told a technician is going to be sent out, and I get promises I will be called to discuss progress. We have had zero technicians and zero call backs. Vodacom can't seem to be bothered to find a solution, and yet I have been charged for the full month for the service. I get pushed from one department to another as I am always "in the wrong department". I have now cancelled the service, and have been given a bill for early cancellation. I am livid and taking the matter further. A service provider cannot charge for a service they do not provide! I am so disgusted with the shocking service this year- Vodacom, you are really dropping the ball.