Vodacom Fibre - Disgusting service

I signed up for Vodacom fibre in March 2020 and unfortunately I had to relocate due to unforeseen circumstances. The complex I moved to has Vodacom fibre lines but are only in phase 1 of their complex and I am situated in phase 2 and phase 2 has other fibre lines which done support Vodacom installations.

I contacted Vodacom and was assigned to a lady named Nolubabalo Mokhele and Chiron Van Der Heever to handle my request. I sent through a relocation form in September 2020 and I was sent another form for the router quote which amounted to R1588. This was the amount I would be paying to cancel the contract and Nolubabalo assured me that I will not be billed going forward instead for the past 3 months I have been billed for a service I am not using.

I have not been using the Vodacom fibre since September 2020 to date but I am being billed for it on top of that they still want to bill me for the router with the amount of R1588. All I have been getting from Vodacom arw open and closed service request but nothing is being resolved and I have been billed for services I am not even using.

I have sent numerous emails and I have called Vodacom numerous times but keep getting redirected from one department to the next but never get a response from Nolubabalo Mokhele and Chiron Van Der Heever.

Nolubabalo Mokhele assured me that I will not be billed but to dated I have been billed R1 950 for a service that Is not in use and i was told that i will only pay the signed quote of R1 588 only to cancel and now this month again I was sent an invoice so I take it I will be billed once again.

I have been using Vodacom for a while now and still have another fibre line with them but the level of service I have been receiving from them and their employees has simply been unacceptable and disgusting