1 reviews | Active since May 2016
Vodacom fibre disgusting service.
SO*** SALES ORDER NUMBER SO YOU CAN SEE I'M NOT LYING.
Vodacom fibre has probably been the worst service I have ever received from any company I've ever come across.
I've been trying to get fibre since 24 March 2020 and it is now 19 April 2020 and I still have no fibre.
I am appalled by the lack of service I have received, and lies and false hope I have also been received.
I am expecting calls from 3 different people for the exact same issue.
First there was an issue in the system which they ignored without contacting me for a week before I even had my order status put to open.
Then I had absolutely no idea when my router was coming.
Then when I received my router and LTE service I app**** for - neither of them work. I have been sitting without LTE or fibre for 2 days now. They cancelled my LTE because my fibre was activated but they failed to realize my object number was incorrect, then they fixed it making me wait another 24 hours (this is now day 2) and then they didn't turn on my fibre. I have phoned them so many times because nobody is keeping me up to date with my order at all.
Now I have to wait ANOTHER DAY (4 DAYS NOW) to receive my fibre. Which I have no clue whether it's even going to happen.
I am disgusted from the lack of importance their customers are to them, regardless of how big or small the package is. I should have had my LTE reactivated or they could have IMMEDIATELY put me on.
ABSOLUTELY LAZY!!!
Don't EVER go for vodacom.
