Vodacom Fibre Disgust

Guys i am utterly disgusted with the level of service that i am receiving from Vodacom.I have been trying to do a relocation for my fibre line since 8th October.My query just never seem to get resolved and i am being sent from pillar to post because the agents dont know how to assist me.I finally spoke to someone Biance who sounded like she knows what shes doing.I am paying for a service right now and i dont have the joy of enjoying the internet and i cannot work from home.It cost me extra to travel to office now everyday as my fibre is offline.I am hoping a higher authority sees this email and assist me timeously.All my company time i invested to try and get this sorted but no luck.Wow!!! I am so sorry i ever took a Fibre contract with Vodacom